Director of Digital Learning

LaborEdge, Inc. | Detroit, MI.

January 2023 - October 2025

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• Developed, directed, and deployed an entire learning ecosystem for three business lines.  A complete digital learning portfolio: 160+ mixed modality courses, 600+ offerings, 22 certifications. 

• Deployed innovative content development techniques and processes using the latest content production tools, including AI, gamification, and LLM, all designed in a micro-aligned LXP format. 

• Directed an international learning and enablement team of 20 strategists, designers, and content developers in Canada, India, the Philippines, Italy, and North America, ensuring consistent global execution and alignment.

• Built real-time data-driven production & learner analytics dashboards to drive KPI and mission goals.

• Developed and executed utilization tracking and quarterly OKRs to tighten execution and visibility.

• Achieved SOC 2 readiness in 90 days via new program development and org restructure, onboarding, and control mapping.

• Consolidated 400+ knowledge-based articles into an LMS "single source of truth" to improve findability and improve user performance.

• Converted traditional product release notes into a virtual release notes knowledge base using an AI closed-loop model.

• Selected and implemented two LMSs, establishing LTI, governance, taxonomy, and content lifecycles.

• Served as cross-team lead for Professional Services Operations; supported two business-line M&A integrations.

• Proficient in content creation tools such as Articulate 360, Camtasia, and Adobe Captivate for scalable course production.

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Director of Knowledge Management

Applied Memetics (AM, LLC.) | Leesburg, VA.

December 2021 - December 2022

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• Led the vision, direction, and strategic development of all professional learning for AM, LLC.

• Built a fully operational Knowledge Management division in 30 days, implementing structured intake, curation, publishing, and analytics processes that improved organizational efficiency.

• Achieved a 40% reduction in labor utilization and delivered $25K in annual cost savings through organizational development and workflow redesign, automation, and capacity modeling.

• Reduced new-hire onboarding time from 6 to 2 hours, eliminating silos, optimizing the process, and standardizing learning resources for faster deployment.

• Directed a remote team of 15 individual contributors and 4 managers, delivering scalable B2B learning services that met federal, state, and local compliance requirements.

• Renegotiated LMS contract, saving over $25,000 in overage fees.

• Launched a real-time performance dashboard to track learning engagement and outcomes, enabling executives to make data-driven decisions and align programs with strategic goals.

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Learning Strategy Advisor, Student Solutions  

Frontline Education | Malvern, PA.

​January 2021- December 2021

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• Directed learning strategy across 5 product business lines and 14 separate SaaS applications (one-third of all Frontline solutions), shifting from transactional delivery to a consultative, outcomes-based model.

• Designed and rolled out a cross-functional project development process for all professional services. Collaborated daily with SMEs, UX, LX, Support, and Client Services to accelerate content production and quality while strengthening stakeholder alignment.

• Applied adult learning and experiential design principles to create adaptive training pathways, enhancing user experience and supporting measurable client outcomes.

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​Director of Training, School Health Solution

Frontline Education | Malvern, PA.

1999 - 2020

 

• Owner of vision and strategy for all professional training, content, and knowledge management solutions.

• Directed a team of 30+ (3 managers, 2 consultants, 25 contractors).

• Repeatedly exceeded budget goals by 10–30% via KPI-driven planning and AGILE processes.

• Sustained 94% retention and built AAR to $500K+ through scalable service offerings.

• Developed and launched a nursing CEU program that exceeded revenue goals by more than 40%.

• Designed a new application user help system that reduced support tickets by 36% YOY.

• Managed XL/state-level clients, including DoDEA (NA/EU/Pacific/Central America).

• Reduced delivery labor by 75% through innovative content design, facilitation models, and digital adoption solutions.

• Delivered 23 courses / 200+ digital LXP lessons blended onsite/virtual ILT.

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