Director of Digital Learning

LaborEdge, Inc. | Detroit, MI.

January 2023 - October 2025

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Developed, directed, and deployed an entire learning ecosystem for three business lines.

• Directed the end-to-end digital learning portfolio: 160+ courses, 600+ offerings, 22 certifications. 

• Content developed using innovative technologies, including gamification and the latest production tools, including AI, delivered in a micro-aligned LXP format. 

• Directed an international learning and enablement team of 20, including managers in Canada and India and staff in India, the Philippines, Italy, and North America, ensuring consistent global execution and alignment.

• Built real-time data-driven production & learner analytics dashboards; installed quarterly OKRs to tighten execution and visibility.

• Achieved SOC 2 readiness in 90 days via org restructure, onboarding, and control mapping.

• Consolidated 400+ knowledge-based articles to improve findability and reduce duplication.

• Converted traditional product release notes into a virtual release notes knowledge base using an AI closed-loop model.

• Selected and implemented two LMSs, establishing LTI, governance, taxonomy, and content lifecycles.

• Served as cross-team lead for Professional Services operations; supported two business-line M&A integrations.

• Proficient in content creation tools such as Articulate 360, Camtasia, and Adobe Captivate for scalable course production.

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Director of Knowledge Management

Applied Memetics (AM, LLC.) | Leesburg, VA.

December 2021 - December 2022

 

Responsible for the vision, direction, and strategic development of all professional learning for AM, LLC. 

I designed and implemented a formally structured knowledge management and learning and development department in less than 30 days.  I reduced onboarding by 24% and then 40% (from six hours to two hours) by restructuring all learning (removing silos and duplicate content and labor), and framing KM to serve AM LLC, using empathetic adult learning principles. 

My process for rapid prototyping, micro-learning, and blended learning improved our onboarding strategy.  The production and curation process for all content was streamlined and became visible to the entire organization.  This removed silos and reduced labor utilization by 40%, while still meeting federal, state, and local government requirements and SOC2 compliance.

 

I also developed and deployed a KM framework, identifying costs and labor utilization, and developed a pricing model to align internal and external clients.  This made KM a professional service line for AM, LLC.  A few months later, I designed a real-time active dashboard system to provide learning data to project managers and leaders. 

 

I aligned our organization to agile principles for organizational development and effectiveness, and I designed and implemented OKRs (Objectives, Key Results) to scale.    
 

• Realigned the team into three pillars: Content, Operations, and Knowledge Management.  This aligned the team, reducing duplication of effort and improving content for the learner experience

• Successfully renegotiated LMS contract to align with AM’s growth from 500 to 2000 employees, saving over $25,000 in overage fees and framed content to scale

• Focused content modalities for a blended learning experience framework.  Reframed all asynchronous learning to microlearning bites. 125 courses, with over 60 personas

• Cross-functional leader, working with all AM executives to meet fiscal and organizational goals

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Corporate Learning Strategy Advisor, Student Solutions  

Frontline Education | Malvern, PA.

​January 2021- December 2021

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Promoted from Services Development Manager, Frontline Education.

In charge of the strategic development of learning solutions for students.  Five core business systems comprised 14 SaaS applications (one-third of all Frontline Solutions).

 

I leveraged learning as a consultative service to these applications, which slashed standard processes, leading to simple and rapid solutions.  I designed all client learning solutions with adult learning principles and human performance improvement outcomes.

 

My learning was delivered in several forms with a focus on pre-training and post-referral.  The most common were adaptive experiential eLearning (over 250 courses). With a keen eye for “just-in-time” solutions, I added four separate experience levels for external and internal clients.

 

Some of my additional responsibilities were working cross-functionally with other areas of SaaS (SMEs, UX, LX, CSOAs, Support, and Client Services) to build robust, value-added services in a go-to-market strategy.

 

• I manage learning systems, including CMS and LMS (SAP Litmos).  This included all knowledge management processes to drive results for solutions in rapid growth

• Rapid prototyping is my specialty. I develop microlearning that engages and develops long-term retention

• I am a cross-functional leader with key strategic partners. Led the development of an array of scalable “free-to-fee” experiences called Frontline Go! This provided clients with multiple learning solutions at any budget layer

• Expert facilitator, mentoring other leaders and support teams for all strategic channel experiences

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Director of Training, School Health Solution

Frontline Education | Malvern, PA.

1999 - 2020

 

​Responsible for the vision, direction, and strategy of all professional services for Healthmaster, Inc. I was a member of the executive team for professional services. Responsibilities included developing strategic plans, forecasting, cost analysis, and labor assessments. All professional services were developed on a blended learning experience framework with microlearning. The primary delivery of 200 eLearning lessons, broken into 22 learning pathways. Additional delivery in ILT at a Department of Defense Education Activity (DODEA) client organization in all US states, Europe, the Pacific, and Central America. Stand-up learning sessions, train-the-trainer conferences, and pop-up workshops. 94% retention rate based on professional services I managed using adult learning principles for performance improvement. Additional organizational role as the key project manager of all extra-large and state-level clients.

 

• Mentor and cross-functional project leader for all professional services.

• I led a team to redesign our content to align with Frontline learning practices and embed it into their solutions framework in 90 days. Over 100 eLearning courses, 50 ILT courses, and the conversion of the knowledge management system (200 help articles) 

• My virtual (ILT) train-the-trainer program tripled in size and reduced our labor for train-the-trainer by 75% in 2020 by restructuring and leading our team to build an experience platform for eLearning, our LMS, PPT, and Zoom content into a virtually-delivered experience-based solution

• Client success and retention for all large client onboarding, including Houston, Texas, Miami-Dade County, Florida, Hawaii (the state agency), Baltimore, Maryland, and Mobile, Alabama

• Developed an interactive eLearning solution unique to the school health industry. Launched in 2015, had over 90% of our client base enrolled within a year, with an AAR of over $500,000 in two years

• Resourced and delivered a learning management system (LMS) used in all learning modalities.  These tools provided client administrators with real-time data on performance

• Developed a continuing education unit (CE) program. Partnered with the National Association of School Nurses (NASN) from 2000-2004. This unique content increased revenue goals by over 40% and was the only technology accreditation school nurses could earn (during this tenure)

• Developed a knowledge management (KM) system to replace the primary product application help system (HealthOffice Anywhere). Introduced in 2017, the KM system changed the customer paradigm on finding help, reducing customer support monitoring and labor costs, and improving client retention by 25% in the first four months. (Measured in formative assessment of client service data, learning data, and retention/support analytics.)

• Key management role. Included in all major client orders. Financial recurring revenue planning with budget development and approval.  Annual plans development, KPI with key objectives. Exceeded budget goals by 10% to 30% annually 

• Mentored management team members to value-added positions, increasing employee retention to an average of five years

 

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